Quick Answer: How Do I Request A Refund From AliExpress?

Does AliExpress have a return policy?

With AliExpress ‘Free Return’ service, you get an extra 15 days (on top of the on-time delivery date) to decide if you want to keep or return the item for any reason.

It is totally free..

How do I respond to a dispute on AliExpress?

After you’ve opened a dispute, the seller will be notified and need to reply to your request in 5 days. Please check My AliExpress > Refund & Disputes, click View details for updates/detail information of the dispute.

How do I escalate a dispute on AliExpress?

How to Escalate the Dispute on AliExpress if there is no “Escalate” ButtonThe “Escalate” Button on AliExpress. After opening the dispute, wait for the seller’s reaction (they have 5 days to respond). … When the Dispute Is Escalated. After escalation, your dispute gets the “Under Review” status. … Negotiation with the Seller.

How long does it take AliExpress to deliver?

Packages that are sent with AliExpress Standard Shipping usually take 15 to 45 working days, whereas Aliexpress Premium Shipping will provide an estimated delivery time from 7 to 15 working days.

How long does it take to get refund from AliExpress?

one to three weeksWhen Will You Get a Refund after You Cancelled the Order on AliExpress. Officially, the refund time is from one to three weeks from the date of closing the order. Usually, the refund is processed within 5-10 days. If you paid for the order via an electronic wallet, you will get your money faster.

How long does it take to get money back from a Cancelled order?

It only takes a few days, or less, for the customer to receive credit for the refund. Many banks … especially on Debit cards … hold the authorization for 48 hrs to allow for the vendor to submit it.

How do I get a refund from AliExpress?

You can submit refund requests up to 15 days after your order has been completed. You can do this by opening a dispute in the order details page. Please note that you can only open one dispute per order. If you agreed with the seller to return your item, please also check the seller’s shipping terms.

What happens if I open dispute on AliExpress?

After submitting the Open Dispute form, the seller has 15 days to respond and try to reach an agreement with you. If no agreement is reached within the 15-day time period, the dispute automatically becomes a claim (see file a claim). Claims are reviewed and mediated by the AliExpress Case Management Team.

What happens if I cancel dispute on AliExpress?

Please note that if you cancel a dispute and the Buyer Protection period has ended, the payment will be released to the seller and you cannot open dispute again.

How do you escalate a dispute?

Here’s how to escalate a dispute to a claim.Go to the Resolution Center.Click View next to the dispute you want to escalate.Click Escalate to PayPal at the bottom of the page.Add any relevant information for escalating the dispute.Click Submit.

Is AliExpress reliable?

AliExpress itself is a safe and reliable website that takes every single chance to improve the service and protect both the customers and sellers, and this is what helped it to become so worldwide popular. The annual revenue of Alibaba Group which owns AliExpress as well is estimated to be 376,844 million yuan in 2019.

Will AliExpress steal my money?

Between AliExpress buyer protection and Paypal/Credit Card protection, there is practically zero chance of getting ripped off and losing your money. But quality control can definitely be a problem. After all, there’s only so much information a product listing image can convey.

How long is AliExpress buyer protection?

30 days free return Make sure to complete your payment to the seller as soon as possible to receive your order faster. If the seller does not ship the order within the normal packaging time, you will receive a full refund.

How do I open a dispute on AliExpress after 15 days?

The dispute can be opened within 15 days following the order’s status change (from “Awaiting receipt” to “Finished”)….Can I open the dispute if the order is finished?Log into your AliExpress account.Go to the My Orders page.Click the View Detail link above the order you want to open the dispute for.

When you cancel an order on AliExpress do you get your money back?

When you cancel an order on AliExpress, you can get a refund if the order hasn’t been shipped yet. Usually, you have seven days to cancel the order you made and ask for a refund.