How Do You Politely Decline A Customer Request?

How do you politely decline a customer request email?

Hi [name], Thank you so much for taking the time to reach out to me and for your interest in our business.

We really appreciate you putting your trust in our services.

Unfortunately, at this time, we are not able to fulfill your request for you [insert reason: time restraints, not a good fit for the firm etc]..

How do I politely decline a refund request?

Start by acknowledging the refund request and your steps in determining if it was valid. Then explain your decision to deny the refund. Use active language like, “I looked into your situation and our refund policy does not allow one in this case.” Consider indicating that you spoke to a manager to add to the authority.

How do you refuse kindly?

You just say something like, “Sorry, I’m not interested.” or “No.” If you want to be extra gentle about it, you can say something like, “I’m flattered, but not interested.”, “No, thank you.”, or “Thank you for asking, but I’m not interested.” If they push for anything beyond that, they are the ones being rude.

How do you say no nicely to a customer?

7 Tips on How to Say No to CustomersAsk for clarification. When customers are vague about why they’re upset (“Your update looks terrible. … Explain what’s going to happen next. … Be honest. … Reframe the “no” using positive language. … Make the customer feel heard. … Offer alternatives. … Explain the reasoning behind the current design.

How do you handle unhappy customers and refunds?

How to Deal with Unhappy CustomersHandle it quickly. The worst thing you can ever do as a business owner is let unhappy customers wait around while you get back with them. … Make like a detective. … Make sure your return policy is up to snuff. … Bend the rules. … Follow up with the customer promptly.

How do you handle a customer requesting a refund?

Step 1: Handle the Matter Quickly. … Step 2: Investigate the Facts Thoroughly. … Step 3: Consult Your Refund Policy. … Step 4: Look for a Non-Refund Remedy. … Step 5: Make a Reasonable Decision. … Step 6: Follow Up With Your Decision and Clear Steps. … Step 7: Ask for Some Feedback. … Step 8: Review Your Refund Policy.

How do you politely decline a request?

Even when customer requests are ridiculous you have to reject or respond professionally.Always thank the reader. Notice how Michael begins the sentence by thanking her for her proactiveness in following up on her previous request. … State what you can do. … Reaffirm your answer at the end of the email.

How do you reject nicely?

7 expert tips to reject someone nicelyBe honest. They don’t say that honesty is the best policy for nothing. … Prepare yourself. … Do it face to face. … Stick with “I” statements. … Know that what you’re feeling is normal. … Avoid putting it off. … Don’t give false hope.

How do you respectfully say no?

Here are 10 ways for you to say ‘NO’ in a polite manner:I’m honoured but I can’t.I wish there were two of me. … Sorry, I’m booked into something else right now. … Sadly, I have something else. … No, thank you but it sounds lovely, so next time. … I’m not taking anything else right now.More items…•

How do you say no to a customer in an email?

Here are 8 tips to begin with.Say “No” without actually saying “No” … Clarify things before you say “No” … Begin with empathy. … Explain things carefully. … Offer alternatives. … Listen to your customers. … Do your best to solve the issue. … Follow up.More items…•